Globe Telecom will be offering rebates to subscribers affected by network problems from September 1 to September 2, 2012. Globe's official statement on the matter is a follows:
Last Saturday, September 1, 2012, we monitored subscribers having difficulty in making and receiving calls while they are in identified areas in Southern Manila, particularly Las Pinas, Paranaque, Muntinlupa, and Taguig. The temporary disruption was caused by a connectivity issue within our network systems.
By Sunday evening, September 2, 2012, we were able to restore call services partially, as certain affected areas have already reported service improvements. We wish to assure our subscribers that Globe is continuously working 24-7 to make sure call services in the remaining affected areas are fully restored as soon as possible.
As of today (September 3, 2012), this issue has been corrected and services are back to normal.
Globe is prepared to offer rebates to affected postpaid and prepaid customers. We will notify affected customers with details on the customer rebate through SMS.
We deeply apologize to our affected subscribers for the inconvenience. Thank you.